Camera not transmitting video  

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Chip Mitchell
(@chip)
New Member Customer
Joined: 8 months ago
Posts: 3
14/05/2019 3:12 pm  

Hello:

My Liveview is not transmitting video. It says it is connected via wifi and to wait for the video to,start transmitting, but all I get is a black screen. Any help?

Thanks,

Chip


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Shane
(@shane)
Member Admin
Joined: 4 years ago
Posts: 27
16/05/2019 1:48 pm  

What are you using to view the video - there is a known issue with Google Phone (Pixel and Nexus)  that requires confirmation of a WiFi dialog before receiving video.  Also please confirm that you are using the most current version of our App (currently 5.4.22 for iOS and 5.4.17 for Android).


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Chip Mitchell
(@chip)
New Member Customer
Joined: 8 months ago
Posts: 3
16/05/2019 2:00 pm  

Thanks Shane. The app update solved the problem. Never had a problem until the other day. Chip


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todds
(@todds)
New Member
Joined: 1 month ago
Posts: 2
09/11/2019 2:58 pm  
Posted by: @chip

Hello:

My Liveview is not transmitting video. It says it is connected via wifi and to wait for the video to,start transmitting, but all I get is a black screen. Any help?

Thanks,

Chip

I'm experiencing the same issue. App is up date.


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todds
(@todds)
New Member
Joined: 1 month ago
Posts: 2
09/11/2019 2:59 pm  

I'm experiencing the same issue. App is up to date.


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